Last updated: October 13, 2026
These Terms of Service ("Terms") govern your use of the Trim mobile application and website (the "Service"), operated by Trim ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Trim is a platform that connects independent barbers with clients for booking and paying for grooming services. Barbers who use Trim are independent business owners, not employees, contractors, or agents of Trim. Trim does not provide grooming services itself and is not responsible for the quality, safety, or outcome of any service performed by a barber.
You must be at least 13 years old to use Trim. Barbers must be at least 18 years old to receive payments through Stripe. If you are under 18, you may use Trim only with the permission of a parent or guardian. You must verify your account using a valid phone number capable of receiving SMS messages. You are responsible for keeping your account secure and for all activity that occurs under it. You must provide accurate information, including your name and, if you register as a barber, accurate business and service information.
When you book an appointment, payment is processed through Stripe, Inc. at the time of booking. A platform fee is deducted from the service price before the remaining amount is paid out to the barber; any tip you add is passed to the barber in full.
Cancellations. If a client cancels an appointment 24 hours or more before the scheduled time, they receive a full refund. If a client cancels within 24 hours of the appointment, 50% of the payment is refunded. If a barber cancels an appointment, the client receives a full refund regardless of timing.
No-Shows. If a client does not show up for a confirmed appointment, the barber may mark the appointment as a no-show. No refund is issued in this case, and the barber retains the full payment.
All prices, availability, and business hours are set by individual barbers. Trim does not guarantee that any barber will honor a booking, though bookings made through the Service are expected to be honored in good faith.
Reviews reflect the personal opinions and experiences of the client who submitted them. Trim does not verify the accuracy of reviews and is not responsible for their content. Reviews must not contain harassment, threats, or knowingly false statements.
Barbers are solely responsible for complying with all applicable licensing, health, safety, and business regulations in their jurisdiction. Trim does not verify barber licensing or credentials and makes no representation that any barber is licensed or qualified to perform any service listed.
We may suspend or terminate your account if you violate these Terms. You may delete your account at any time from the app's Settings screen.
The Service is provided "as is." To the fullest extent permitted by law, Trim is not liable for any damages, losses, or disputes arising from services performed by a barber, the conduct of any user, or your use of the Service. Trim's total liability for any claim relating to the Service is limited to the amount of platform fees you paid in the three months preceding the claim.
We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of the Service after a change means you accept the updated Terms.
These Terms are governed by the laws of the State of New Mexico, without regard to its conflict of law principles.
If you have questions about these Terms, please contact us through the app.