Questions, problems, or feedback about Trim? We're here to help.
Email us: zonyhelp@gmail.com
Please include the phone number on your account and, if it's about a booking, the date and the barber's name. We'll get back to you as soon as we can.
Wait about a minute, then tap "Resend code" on the code screen. Trim currently supports US phone numbers. If it still doesn't arrive, email us and we'll help you sign in.
Find a barber or shop in the Explore tab, choose a service and a time, and pay securely through Stripe. Your upcoming appointments appear in the Activity tab.
Email us with the date of the appointment and the barber's name, and we'll sort it out.
Open the Profile tab, go to Settings, and choose Delete Account. You can read what happens to your information in our Privacy Policy.
Use the report option in the app, or email us with the details and we'll review it.
Payments are handled by Stripe. Finish verification from Earnings & Payouts in your Profile tab. Payout timing is set by Stripe.
A barber can create a shop or request to join an existing one from the Profile tab. The shop owner approves or declines requests. Every barber keeps their own bookings, earnings, and payouts.